FAQ

Name: BoerBakkerBert B.V.
Address: Ridderkerkstraat 71, Rotterdam, 3076 JV, NL
Telephone: +31(0)6 4401 8922
Price range: $

General

What is soy sauce or shoyu?

In the traditional art of soy sauce brewing, just four ingredients - soybeans, wheat, salt, and water - join forces. Time plays its part, lending depth to the flavor as fermentation works its magic.
Tomasu soy sauce is fermented and aged for at least 24 months in 25- to 50-year-old bourbon barrels. By using these barrels as aging vessels, the flavor is rich and unique. "We believe that nutritional value is a requirement for taste. And that you achieve flavor through time." Yes, let that sink in....
Where are your products made?

From soil to bottle. Brewed in Rotterdam, grown in the Hoekse Waard.
Where can I get my Tomasu?

Visit our 'Where to buy' page to find a shop near you to get your Tomasu Soy Sauce.
How is Tomasu soy sauce made?

At Tomasu we strive to do everything ourselves. Making our product the result of, at least, a 3 year journey. We control each and every step. From soil to bottle. Our organization is built this way.
Central in everything we do is listening to our senses. It’s completely done by hand and that’s something that keeps on growing on us. It helps us, step by step, to better understand what is actually happening during the whole process.
Learn more and vitit our 'how it's made' page.

Where do you ship your products to?

For now, we ship our products to The Netherlands, Belgium, Germany, France and Spain.
Other country? Contact us at [email protected] and we’ll see what we can do for you.
How much do I pay for shipping?

Free shipping costs on all orders above €50,-
Shipping cost will be up to €8,50 per order (Below €50,-)

I ordered your product, what’s next?

After payment you will receive a confirmation email from us. We will process your order within one workday.
How do I track my order?

After we have processed your order, you can track your order via the track & trace link in the email.
What is your return policy?

If you're not satisfied with the content (unopened) of your delivery, please get in touch with us at [email protected] so we can find a suitable solution. Don't forget to mention your order number.
What payment methods do you accept?
We want to make buying Tomasu Soy Sauce fast, secure and easy and accept the following payment options:
- iDeal
- Creditcard (Visa, MasterCard, American Express)
- Apple Pay
- Bancontact
Other questions about your order?

Contact us at [email protected] and we will be happy to help you.

What are the allergens?

Tomasu Soy Sauce: (SOY, WHEAT)
Tomasu Sweet Soy Sauce: (SOY, WHEAT)
Tomasu Sweet & Spicy Soy Sauce: (SOY, WHEAT, SESAME)